Help Centre
Play should stay fun. Set limits, take breaks or step away fully, and reach out to the Responsible Gambling Council or ConnexOntario if you want outside help.
How fast do withdrawals arrive?
Payouts by Interac e-Transfer or MuchBetter tend to arrive within roughly one to four hours. Allow as long as 12 hours for a bank wire.
Do you charge fees?
No. The casino adds no charges to deposits or withdrawals.
Can I play on my phone?
Absolutely. The full HTML5 casino opens instantly in any mobile browser. Prefer an app? Download it for iOS, while Android users can grab theirs from Google Play.
How does Windsor Rewards work?
Your real-money bets earn progress in the programme, and that progress unlocks perks such as bonus spins and cash rewards. Check the rewards page for current details.
What are Windsor Originals?
They are titles under our own label, gathered in a dedicated lobby row. Try them in demo or play for real, same as any other game.
How can I put limits on deposits or time?
You set the rules for your account. On the settings page you can cap stakes, deposits and wagers and turn on session-time reminders. A lower cap applies at once. A higher cap only starts once 24 hours have passed.
Which deposit methods do you take, and what is the minimum?
We accept Interac e-Transfer, Visa, American Express, PayPal, Paysafecard, MuchBetter and prepaid gift cards. The smallest deposit is C$5.
How are games tested for fairness?
Slots and digital tables use random number generators from studios such as NetEnt, Play'n GO and Pragmatic Play, so outcomes are never set by us. Live games feature real dealers streamed on camera.
Which documents are required, and when?
Funding your account for the first time? Quick stop first: we verify who's playing and where you're logging in from. Keep valid government-issued photo ID within reach, and proof of address ready in case we request it.
Safer play tools
- Limits on deposits, wagers and stakes
- Session time alerts and reality checks that pop up mid-play
- Cooling-off pauses lasting one day to six weeks
- Self-exclusion or full account closure
- A fast quiz that sizes up your gaming habits
- Identity and location checks before any money goes in
- Lowered limits apply instantly; raised ones take 24 hours