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General Terms

These General Terms lay out the house rules that apply whenever you visit Windsor Casino. By registering or wagering, you accept them, so please read them carefully before playing.

Accepting these terms

The rules apply from the moment the lights come on. Whenever you visit our website, log in to your account or play our games, these terms form a binding contract between you and Windsor Casino.

  • Registering or playing means you agree to these General Terms.
  • The pages for Bonus Terms, Your Privacy, Cookie Notice, Safer Play, Verification and AML and 19+ Policy are included in this agreement as well.
  • Anyone who cannot accept these terms should neither register nor play.

Opening one account per person

One player. One account. That keeps the floor fair for everybody.

  • Each person can hold a single Windsor Casino account.
  • When registering, provide accurate and current information, and email us to correct it whenever something changes.
  • Your account belongs to you alone. You may not share or sell it, and no other person may play on it.
  • Your password is for you alone. Suspect that another person has accessed your account? Send us an email straight away.
  • Before any first deposit lands, we verify three things: who is playing, the player's age and their location. The Verification and AML page spells out the full process.
  • One player gets one account. Any duplicate gets closed, and bonus funds or wins linked to it can be cancelled.

Claiming bonuses

Promotions light up the strip, and they come with their own rules. Every offer, including the welcome lossback, runs under our Bonus Terms page. If a bonus point in these General Terms ever conflicts with the Bonus Terms, the Bonus Terms apply.

Respecting our content

We own the Windsor Casino name, logo, site design, text, graphics and software, or hold them under licence from the studios and partners that supply them.

  • You may play on our site for your own personal use.
  • You cannot copy, scrape, modify, republish or resell our content without our written permission.
  • Game titles, artwork and soundtracks remain the property of their providers.

Raising a complaint

Something feel off? Tell us. We handle complaints by email only, at [email protected].

  • Put the word Complaint in the subject line.
  • Include every detail: your username, the day and hour the issue arose, the game or transaction concerned, and a brief description of events.
  • Screenshots help us reach an answer faster.
  • Each complaint is investigated, and we email you the outcome.

Understanding the limits of our liability

We do everything we can to keep the games running and the tables open. Certain events lie beyond our control, which is why our liability is limited.

  • The site may at times have interruptions, delays or errors, and we cannot guarantee otherwise.
  • Any loss traced to your internet connection, the device you use or third-party services we cannot control is not our liability.
  • Sharing your login details, disregarding these terms or acting unlawfully may lead to losses, and we accept no liability for them.
  • These limits do not apply in situations, such as fraud, where liability cannot legally be limited.

Updating these terms

The strip changes. So can our rules.

  • We can revise these terms to reflect new laws, new products or changes in how we run the casino.
  • Whatever version appears on this page is the current one.
  • Before any significant change comes into force, we let you know on screen or by email.
  • Keep playing once a change is live and you accept the updated version.

Checking you are eligible

Before the first spin, three boxes need a tick.

  • Players have to be at least 19. Our 19+ Policy explains how we confirm this.
  • You must be in Canada when you play.
  • Sign up only when online casino games are permitted in your home jurisdiction, and follow the local rules of any place you play from.
  • We comply with the Canadian requirements that govern verifying age, confirming identity and preventing money laundering.
  • We confirm where you are located before accepting a deposit. Accounts accessed from regions outside our service area may be frozen.

Playing the games

Every spin. Every hand. A result counts only when the game runs as designed.

  • Each game contains its own rules and paytable. Check them before you start playing.
  • Slots and digital tables run on a random number generator, meaning no outcome depends on any previous one.
  • Live dealer games are broadcast live from a studio. The official result is the outcome recorded by the studio's system.
  • A malfunction makes void every bet or payout it affects. Should a game or platform fault interrupt play, we cancel the unfinished round and credit your stakes back to your balance.
  • Should your connection be lost during a round, the outcome is settled by the game history.

Playing fair

Bright lights, clean play. The following are not allowed on our site:

  • Holding several accounts, or using another person's account.
  • Colluding with fellow players to secure an advantage that is not fair.
  • Using bots, scripts or other automated tools to play.
  • Taking advantage of a bug, error or game fault when you should report it to us.
  • Using stolen, borrowed or unauthorised payment methods.
  • Routing money via your account to conceal its source.
  • Disguising your true location through VPNs, proxies or comparable tools.
  • Making false chargeback claims on deposits you made.

If such behaviour comes to light, the bets involved may be cancelled, winnings held back, and the account suspended or shut for good. We will also report it wherever Canadian law requires.

Moving money

All balances on this site are in Canadian dollars (CAD), and the casino takes no fees when you deposit or withdraw.

Depositing

  • Methods: Interac e-Transfer, Visa, American Express, PayPal, Paysafecard, MuchBetter and prepaid or gift cards.
  • Minimum deposit: C$5.
  • Pay only with payment methods that you own.

Withdrawing

  • Methods: Interac e-Transfer and MuchBetter.
  • Minimum withdrawal: C$20.
  • Maximum withdrawal: C$10,000 per Interac transaction, and C$25,000 by bank transfer.
  • Most withdrawals arrive quickly, within one to four hours. For a bank wire, allow as long as 12 hours.
  • No payout leaves until verification is done.

Applying the law

These terms follow the laws that apply in Ontario, where we are based, and the laws of Canada. Any dispute about them is settled under those laws. Consumer protections that apply where you live still stand.

Contacting us

For payment matters, account questions or anything else covered by these terms, write to [email protected]. Our support works by email alone, and each message receives a written reply.