Your Privacy

This page describes the personal information Windsor Casino collects, why we rely on it and which parties can see it. It also shows how to email us to see, fix or delete your data.

Seeing what we collect

We take only what we need to run a safe, legal casino.

Identity details: the legal name you were given in full, when you were born, where you live and the email address you use, each one backed by documents that confirm it.
Account details: username, password (stored in coded form), settings, limits and break or exclusion choices.
Payment details: deposits, withdrawals, the methods used and transaction references.
Play details: games played, stakes, wins, losses and bonus activity.
Technical details: log records, your connecting IP address, which browser and device you are on, and location data indicating where you reach us from.
Messages: whatever you send us by email.

Updating this page

When our practices shift, this page is updated to match, and the latest version always sits here. Significant changes are flagged to you in advance, through an email or a notice on screen, before they take effect.

Sending data outside Canada

Some partners supporting our casino keep or handle data abroad.

Data sent abroad is covered by written agreements that require proper protection.
Information held in another country can be subject to that country's laws, including access by its authorities.
Email us to learn more about where your data goes.

Keeping minors out

Registration at Windsor Casino is limited strictly to people of 19 and over, without exception. Should we find that an account holds a minor's details, we close it and delete the information, unless we are legally bound to hold on to it. See our 19+ Policy for more.

Reading about cookies

Cookies let the site recognize you and stay secure. Our Cookie Notice lists each type we use and explains how to turn them off.

Relying on legal grounds

We rely on a clear reason each time we use your data.

Your agreement with us: lets us manage your account and pay out what you win.
Legal duties: fulfilling what Canadian law requires of us on verifying age, confirming identity and preventing money laundering.
Your consent: required before we send marketing or set any non-essential cookies. Change of heart? Take your consent back whenever you want.
Legitimate business needs: fraud prevention, security and improving our games, always balanced against your privacy.

Protecting your information

Locked down. Watched over.

Data travels over encrypted connections.
Only staff and partners who need the data for their work can access it.
Systems are monitored for unusual activity.
Our payment partners process card details, and full card details are not stored on our side.
On your side: never tell anyone your password, and sign off once you finish on a shared device.

Sharing with trusted partners

We never sell personal information. We share it only where it is needed.

Payment partners: they process your deposits and your withdrawals.
Verification partners: to establish your identity, verify your age and pinpoint your location, as well as screen for fraud and money laundering.
Service providers: hosting, email, game supply, analytics and security, under contracts that limit their use of your data.
Authorities: where Canadian law requires disclosure.

Holding data for the right time

Your personal details remain on file for as long as your account exists. When the account is shut, we keep them only for the period the law obliges us to, for instance under rules on tax records and anti-money laundering obligations, and after that they are erased or anonymized.

Using your rights

Your data. Your say.

Access: ask us to send you a copy of all personal data held about you.
Correction: have us update details that are incorrect or outdated.
Deletion: have us wipe any data we are no longer legally bound to keep.
Objection: challenge any processing that relies on our business needs, marketing included.

Email your request to [email protected]. We check it is really you first, so your data never lands with the wrong person.

Explaining why we use it

To open, run and secure your account.
Ahead of your first deposit, to establish your identity, check your age and verify the location you play from.
To process payments and pay out winnings.
To apply the limits, cooling-off breaks and self-exclusions you choose with our Safer Play tools.
To detect fraud, bonus misuse and the laundering of money.
To reply when you email us and to work through complaints.
To improve our site and games.
To share promotions with you, provided you have agreed to receive them.

Choosing your marketing

Offers in your inbox only if you want them.

Marketing is opt-in.
Every marketing email includes an unsubscribe option.
You can also email us to stop marketing.
Players on a break or a self-exclusion receive no marketing.
Service messages about your account still arrive after you opt out.

Contacting us

Privacy question or request? Write to [email protected]. Email is our only support channel, and every message gets a written reply.